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Cancellation policy

Reservation Guarantees:

Your credit card information is required as a "reservation guarantee". The number and personal data you provide will be treated in accordance with the Law on Protection of Personal Data (*).

You authorize us to check the validity of the card. For this we can make a charge and a refund of a small amount. On certain occasions, which we will communicate in advance, you authorize us to make a charge in our favor, for an amount not less than 30% of the total reservation or the amount of the first night. At the end of your stay this amount will be deducted from your total bill.

In periods of high season or stays of two or less nights, the total amount of the reservation may be required in advance.

Reservation Cancellation Clause:

Once a reservation has been confirmed, the subsequent cancellation by the client will have costs for it:

1º.- Without expenses (100% refund) in case of cancellation with more than 48 hours before the day of entry.

2º.- 100% of the amount paid as “reservation guarantee” if it is made within 2 days before the date of arrival. If no amount has been deposited as a reservation advance, cancellation fees will be the most valuable night's amount.

3º.- On certain dates such as bridges, vacations, etc. in which minimum stay restrictions are established, partial cancellation of nights will not be possible within this established minimum period, as well as the amount thereof.

Reserve Bonus:

Once the “reservation guarantee” has been satisfied, we will proceed to send you a Reserve Bonus as confirmation of your receipt. It specifies the reference number of your reservation that you must present upon arrival at the hotel.

Internal Regime Regulation

In accordance with Art. 13 of Decree 47/2004, of February 10, of Hotel Establishments, BOJA Nº 42, of March 2, 2004, Hotel Del Carmen has an Internal Regime Regulation that will be mandatory for lodged clients at the hotel.

(*) DATA PROTECTION

In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the data you provide will be treated and incorporated into a file owned by Diego Tamayo, SL, at effects of being able to provide you with our services, for which you must complete or provide all the information that is required on the phone or through the online marketing platform. This data will be used to send emails related to the service provided or to contact you if the requested service requires it. They can also be used to keep you informed of their news and improvements. Your data will not be provided in any case to third parties.

If the user of the online marketing system hires any of the services offered through our online platform on behalf of a third party, either do it as a travel agency, tour operator, reservation center, collaborator, acquaintance, or friend, the user does to state that you have the express authorization of the third party both to contract the services and to insert the data in the online marketing platform, and that you have duly informed each and every one of the repercussions related to the protection of contained data in this document, since the third party, for all purposes, will receive the same treatment as the system user.

You can exercise the rights of access, rectification, cancellation and opposition to your personal data by email to info@hoteldelcarmen.com or by writing to Diego Tamayo, SL, Av. Del Nacimiento, sn, 11660, Prado del Rey, Cádiz, Spain.

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